What Are SLA Timers?
An SLA timer is a countdown attached to any entity. When it expires, escalation actions fire automatically: remind the assignee, notify the manager, reassign the work.
Creating an SLA Policy
Go to Autopilot → SLA Policies and click + New Policy. Choose the entity type (Lead, Task, Invoice, Approval), set the time limit, and configure escalation steps.
Escalation Ladder
Each SLA policy has an escalation ladder: Step 1 — Remind assignee (at 80% of time). Step 2 — Notify manager (at 100%). Step 3 — Reassign to backup (at 120%). Step 4 — Alert leadership (at 150%).
Business Hours
SLA timers respect your configured business hours. A 4-hour SLA set at 4 PM on Friday pauses overnight and on weekends — the clock resumes Monday 9 AM.
Visual Status
Every SLA shows as: On Track → At Risk → Breached. The Command Center shows all SLAs across your organization at a glance.
Related Questions
What exactly does OONH automate?
OONH automates the steps your team has to remember — lead follow-ups, invoice reminders, approval routing, task creation, escalations, and notifications across WhatsApp, email, and SMS. If it happens on a schedule or triggered by an event, OONH handles it.
What kind of businesses use OONH?
Any B2B business that runs on leads, invoices, tasks, and approvals — digital agencies, consulting firms, clinics, law offices, SaaS startups, manufacturing, real estate, education institutes, and more.
How many triggers does the Autopilot Engine support?
47 trigger types across CRM, Finance, Work OS, HR, and Marketing. Any event in the system can fire an automation workflow.
How long does it take to set up?
Most teams run their first automation within 30 minutes. We provide templates for common workflows — lead follow-up, invoice reminders, and approval routing — so you don't start from scratch. Full production setup typically takes 1–2 days.